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Troubleshooting
If you're having trouble navigating Wallstreet.io, follow the steps below to troubleshoot the problem:
As a first step, if you're already logged in but encountering issues, log out of your account by clicking here. Then, try to log back in. This simple step can sometimes resolve minor glitches.
If logging out and back in doesn't solve the issue, try clearing your browser's cookies, but only for our platform:
If the problem persists, perform a hard reset to clear your browser's cache for the Wallstreet.io page, forcing it to load the most recent version:
VPNs or Virtual Private Networks are used to enhance privacy and security online. However, they can sometimes interfere with website functionality. If you're using a VPN and experiencing issues, try disconnecting it temporarily:
Some browsers may not be fully compatible with our platform, causing unexpected issues.
If you're using Safari, for example, you might encounter problems as it may not have the necessary updated tools to access our platform's data. If you're experiencing issues with this or any other browser, try using a different one such as Google Chrome, Brave, or Mozilla Firefox.
We recommend checking your internet speed to discard any local issues. You could also try reducing the quality of the videos by clicking the gear icon on the bottom right of the video player and choosing a lower quality.
By following these steps, most users should be able to resolve any issues they're experiencing with our platform.
If things still don’t work…
However, if your issue persists after trying these steps, please contact us and share what is wrong, why is this wrong, and if possible, a suggestion about what needs to be done.
If you could also include screen recordings or captures along with the links to the strategies you’re having issues with (if any), we'd greatly appreciate it!
The more information provided to us helps us with understanding what kind of problem this is and how we can help to solve it, the better. We usually need to determine if your issue stems from any of the following:
1. Operative-System related
2. Browser related
3. Code related
4. Systems related
5. Network related
Normally if only one or two people have the issue and others do not, it’s best to start with your Operative System and Browser, since the other ones (Code, Systems, and Networks) are usually the culprit of more global outages or problems.
Troubleshooting
If you're having trouble navigating Wallstreet.io, follow the steps below to troubleshoot the problem:
As a first step, if you're already logged in but encountering issues, log out of your account by clicking here. Then, try to log back in. This simple step can sometimes resolve minor glitches.
If logging out and back in doesn't solve the issue, try clearing your browser's cookies, but only for our platform:
If the problem persists, perform a hard reset to clear your browser's cache for the Wallstreet.io page, forcing it to load the most recent version:
VPNs or Virtual Private Networks are used to enhance privacy and security online. However, they can sometimes interfere with website functionality. If you're using a VPN and experiencing issues, try disconnecting it temporarily:
Some browsers may not be fully compatible with our platform, causing unexpected issues.
If you're using Safari, for example, you might encounter problems as it may not have the necessary updated tools to access our platform's data. If you're experiencing issues with this or any other browser, try using a different one such as Google Chrome, Brave, or Mozilla Firefox.
We recommend checking your internet speed to discard any local issues. You could also try reducing the quality of the videos by clicking the gear icon on the bottom right of the video player and choosing a lower quality.
By following these steps, most users should be able to resolve any issues they're experiencing with our platform.
If things still don’t work…
However, if your issue persists after trying these steps, please contact us and share what is wrong, why is this wrong, and if possible, a suggestion about what needs to be done.
If you could also include screen recordings or captures along with the links to the strategies you’re having issues with (if any), we'd greatly appreciate it!
The more information provided to us helps us with understanding what kind of problem this is and how we can help to solve it, the better. We usually need to determine if your issue stems from any of the following:
1. Operative-System related
2. Browser related
3. Code related
4. Systems related
5. Network related
Normally if only one or two people have the issue and others do not, it’s best to start with your Operative System and Browser, since the other ones (Code, Systems, and Networks) are usually the culprit of more global outages or problems.